JOB TITLE:
Convenience Store Manager
Convenience Store Assistant Manager
Convenience Store Manager
EXEMPT: Yes
DEPT: Retail Sales
SUPERVISOR: District Supervisor
PREPARED BY: Human ResourcesDATE: 2/11/05REVISED
SUMMARY: Responsible for efficient, profitable and safe operation of a retail store engaged in selling specific lines of merchandise and services by performing the following duties personally or by management of store
ESSENTIAL DUTIES AND RESPONSIBILITIES: include the following. Other duties may be assigned.
· Directs and coordinates staff in providing guest service activities as required by Fastrac Markets.Reviews and acts upon guest requests, complaints and inquires.
· Responsible for maximizing sales and profits within the store.Controls store expenses, monitors and corrects shrinkage problems and operates within established budgets.
· Conducts first employment interviews, checks' references and recruits new personnel.Completes New Hire packages, orientations and training guides.
· Handles guest complaints and problems.
· Oversees employees within the store to ensure compliance with Merchandising, Pricing, Food Service and Administrative requirements established by Fastrac Markets.
· Plans and prepares work schedules and assigns employees to specific duties, Ensures employees work within Department of Labor Standards with Meal Periods, Day of Rest, Employment of Minor Regulations, Etc.Ensures compliance of employees with established security, sales, payroll and recordkeeping procedures and practices.
· Conducts guest service, alcohol, safety and environmental training programs.
· Coordinates training for employees.Evaluates performance and implements disciplinary procedures as required.
· Responsible and accountable for the facility, it's overall physical image, maintenance, equipment, inventory, cash and cash equivalencies.
· Uses cash register and charge card machines to total guest purchases quickly and efficiently.Sells and redeems lottery tickets.Takes gasoline level readings.Sells money orders, gift cards and gift certificates.
· Accountable for accurate and responsible handling of all moneys (in addition to any form of acceptable payments) received and disbursed during a respective shift.Prepares required forms and reports for cash and inventory control during shift.
· Performs other duties such as, but not limited to: mopping, sweeping, cleaning the store; putting away store merchandise, pricing; doing what it takes to maintain the acceptable appearance standard that Fastrac sets forth.
SUPERVISORY RESPONSIBILITIES: Responsible for direction of up to one to twenty-five employees. Carries out supervisory responsibilities inAccordance with the organization's policies and applicable laws.Responsibilities include interviewing hiring and training employees; planning, assigning and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.
QUALIFICATION REQUIREMENTS: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.The requirements listed below are representative of the knowledge, skill and or ability required.Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
LANGUAGE SKILLS: Effectively present information to Guests, Associates and Management.Ability to read, analyze and interpret financial reports and legal documents.Ability to respond to common inquiries or complaints from Associates, Guests, Regulatory Agencies or Members of the Business Community. Must be able to speak, read and write in the English language.
MATHEMATICAL SKILLS: Ability to work with and apply mathematical concepts such as fractions, percentages, ratios, and proportions to practical situations.
REASONING ABILITY:Ability to solve practical problems and deal with a variety of situations where only limited standardizationexists.Ability to interpret a variety of instructions furnished in written oral , diagram or schedule form.
CERTIFICATES, LICENSES, REGISTRATIONS: Valid NYS Driver's License.
PHYSICAL DEMANDS:The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions for this job.Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to stand and walk for the majority of each shift; Employees will use hands to finger, handle; or feel objects use tools or controls; reach with hands and arms; and talk and hear. The employee is required to climb or balance, stoop, kneel and crouch.Employees must be able to move both independently and without significantlyinterfering with the movement of others in a confined area.The employee must regularly lift and/or move up to 10 pounds, occasionally lift and/or move up to 25 pounds, and occasionally lift and/or move up to 50 lbs.Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and the ability to adjust focus.
WORK ENVIRONMENT: The work environment characteristics described her are representative of those an employee encounters while performing the essential functions of this job.Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee frequently works in outside weather conditions and is frequently exposed to wet and/or humid conditions, fumes or airborne particles, and extreme cold.The employee occasionally works near moving mechanical parts; in high, precarious places; and with explosives and is occasionally exposed to toxic or caustic chemicals, extreme heat, and risk of electrical shock. The noise level in the work environment is usually moderate.
Convenience Store Assistant Manager
EXEMPT: No
DEPT: Retail Sales
SUPERVISOR: Store Manager
PREPARED BY: Human Resources
SUMMARY: Responsible for a variety of tasks including, but not limited to: prompt and courteous service to all guests, daily store paperwork, cash up, inventory duties and the recruiting and training of new employees. The Assistant Manager is responsible for the efficient and profitable operation of the facility during an assigned shift or in a manager's absence.
ESSENTIAL DUTIES AND RESPONSIBILITIES: include the following. Other duties may be assigned.
· Continuously work to maintain and improve image, profitability and efficiency of facility and employees according to Fastrac standards. Assistant Managers schedules must be flexible enough to meet the demands of a retail facility.
· Handle's guest complaints and problems.
· Consults with manager concerning disciplinary action and promotions. Assumes immediate responsibility to correct infractions and provide direction.
· Provides guest service in keeping with the operating standards of the company.
· Uses cash register and charge card machines to total guest purchases quickly and efficiently. Sells and redeems lottery tickets. Takes gasoline level readings. Sells money orders, gift cards and gift certificates.
· Stocks and rotates merchandise on shelves, in coolers, display cases and freezers, counters or tables. Arrange displays to promote sales. Stamp or tags prices on merchandise when necessary. Receive vendors as per company policy.
· Accountable for accurate and responsible handling of all moneys (in addition to any form of acceptable payments) received and disbursed during a respective shift. Prepares required forms and reports for cash and inventory control during shift.
· Understands, operates, cleans and maintains the facility and all of it's equipment in a safe and efficient manner in keeping with the operating standards of the company.
· Prepares and records all Payroll and Human Resources information accurately and timely. Complies with employee and guest safety regulations. Understands all general rules, company operating standards and policies.
QUALIFICATION REQUIREMENTS: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
EDUCATION AND EXPERIENCE: Team building, Management and good communication skills are necessary.
LANGUAGE SKILLS: Ability to effectively and positively present information in one - on -one and small group situations to guests and other employees in the organization in the English language. Ability to read, write and comprehend simple instructions, short correspondence and memos in the English language.
MATHEMATICAL SKILLS: Ability to accurately add, subtract, multiply and divide, calculate percentages and discounts. Must be able to grasp cash and inventory control procedures and basic accounting functions.
REASONING ABILITY: Ability to apply commonsense understanding, to carry out instructions furnished in written oral or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.
CERTIFICATES, LICENSES, REGISTRATIONS: Valid NYS Driver's License
PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions for this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to stand and walk for the majority of each shift; Employees will use hands to finger, handle; or feel objects use tools or controls; reach with hands and arms; and talk and hear. The employee is required to climb or balance, stoop, kneel and crouch. Employees must be able to move both independently and without significantly interfering with the movement of others in a confined area. The employee must regularly lift and/or move up to 10 pounds, occasionally lift and/or move up to 25 pounds, and occasionally lift and/or move up to 50 lbs. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and the ability to adjust focus.
WORK ENVIRONMENT: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee frequently works in outside weather conditions and is frequently exposed to wet and/or humid conditions, fumes or airborne particles, and extreme cold. The employee occasionally works near moving mechanical parts; in high, precarious places; and with explosives and is occasionally exposed to toxic or caustic chemicals, extreme heat, and risk of electrical shock. The noise level in the work environment is usually moderate.
|
